TECHNICAL WRITER/DEVELOPER/DESIGNER

Highly qualified, motivated professional with diverse experience and solid track record of producing commercial-quality User Manuals, Reference and Installation Guides, Online Help systems, Web-based content and marketing materials. Extremely focused, detail-oriented and versatile to achieve in a competitive, fast-paced working environment. Major strengths include the ability to formulate and convey technical vision to non-technical personnel and effectively match the message to the audience.

PROFESSIONAL PROFILE

• Accomplished communicator, able to conduct presentations to varied audiences. Highly polished organizational communications skills. Develops productive working relationships and alliances. Proven facilitator with the ability to turn around underperforming projects.
• Leadership skills: enthusiastic individual with excellent work ethic. Demonstrated comprehensive knowledge of management techniques, organizational development, team building and project execution. Experienced in the implementation of training initiatives to develop, retain and motivate effective personnel. Ability to manage cross-functional teams.
• Skilled designer and developer of Web-application GUIs, HTML-based Help systems, print-based documentation, Web graphics and Flash files. Writer and editor of software and hardware user guides, application notes, product and technology briefs, RFPs, proposals, and marketing materials. Developer of large-scale, complex Visio drawings of enterprise solutions. Established reputation for accuracy and dependability.

TECHNICAL EXPERTISE

• Highly proficient on PC and Macintosh OS
• Software knowledge includes:

  Adobe Acrobat	FrameMaker	PageMaker	SharePoint
  Dreamweaver	FreeHand	Photoshop	TopStyle
  Excel	Google Analytics	PowerPoint	Word
  Final Cut Pro	HomeSite	QuarkXPress	Visio
  Fireworks	Illustrator	RoboHELP	Visual SourceSafe
  Flash	InDesign	RoboHTML	WinCVS

CAREER PATH/CONTRACT POSITIONS

Designed, developed and maintained the Corporate Publications Intranet; maintained the corporate Web site. Designed, wrote and edited monthly HTML-based OEM, Channel and Reseller newsletters and marketing e-mails; produced and edited digital videos and product photography.

• Success of Intranet resulted in department being given responsibility for all corporate web sites
• Developed standard for HTML-based Online Help systems and product documentation
• Developed standard for quarterly product CDs

Designed and developed Web-application GUIs, wrote and developed HTML-based Help systems and print-based documentation, and designed Web graphics.

• Produced documentation with technical accuracy and within product development deadlines

Wrote and developed technology briefs, RFP’s, and proposals; developed large-scale, complex Visio drawings of proposed enterprise solutions.

• Re-designed corporate Web site providing company with more substantial Web presence

Wrote updated user guides, application notes, product briefs, and errata for existing products.

• Converted Word-based user guides and manuals of companies acquired by Broadcom into FrameMaker-based corporate templates and standards within scheduled timelines

Wrote and developed online learning courses and FAQs for a variety of the company’s data storage products, including the P-Series, M-Series, DX30, and SuperLoader.

• Re-designed and re-architected Customer Support section of the corporate Web site providing customers with easier access to downloads
• Designed and developed Quarterly Customer Service CD
• Maintained three corporate FTP sites

Wrote and illustrated the User’s Guide for Symbiator® 4.1 (data replication software).

• Developed standard for HTML Online Help systems (.chm format)
• Designed and developed application icons and splash screens resulting in enhanced product usability

Conceptualized, designed, architected, and developed Web sites, HTML User Interfaces, graphics, and Flash files. Conceptualized, designed, illustrated, wrote, and produced print- and Web-based marketing materials. Coordinated printing with third-party vendors.

• Managed team responsible for design, development and maintenance of the corporate and divisional Web sites resulting in standardized corporate branding and efficient usability

Conceptualized, designed and coded Web application HTML User Interfaces, login screens, and Configuration Wizard.

• Developed standard for HTML-based Help system with ASP/IIS search capabilities
• Designed and developed corporate Web site providing increased Web presence

Team manager and lead Writer/Developer of company's first Web-based Help system for CRM application. Taught HTML to other technical writers in the department.

• Designed and developed application icons, user interfaces and login screens resulting in improved product usability

Wrote, designed, illustrated, and developed initial HTML Help system for Webforia Organizer. Designed, wrote, and edited marketing communication materials.

• Designed and developed application icons and interface buttons resulting in efficient product usability

EDUCATION

Certificate Program for Technical Writing and Editing
University of Washington–Seattle, WA

Bachelor of Arts in Theatre Arts and Communication
University of Richmond–Richmond, Virginia

AFFILIATIONS

• Orange County Chapter of the Society of Technical Communication

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